Check in: 2:00PM - Check in is 2pm unless confirmed otherwise and in advance.  Your check in time will be sent to you in writing on your Apartment Rental Agreement.

Check out: 10.00AM - Check out is 10am.  If guest wishes to guarantee the availability of the property for a later check out an additional paid night is required.  Important: The property manager will meet you at the apartment at the scheduled check out time to pick up the keys and return the damage deposit. Please re-confirm your check out at least 24 hours prior departure with the property manager.  

Service Fee
This site charges a service fee US$40 for all reservations.  The service fee is non refundable.  Changing an existing reservation will also incur another service fee US$40.  The service fee will not be refunded if the reservation is cancelled, changed or if the customer no shows.   All cancellations, including force majeure, are subject to our cancellation policy.
 
Damage Deposit
The damage deposit varies according to the length of stay and is quoted on your Apartment Rental Agreement.  The damage deposit will be returned in full in cash US$ upon completion of the rental contract on the designated check out date.  The apt. must also be returned clean as received at check in with no damage to property or contents to receive a full damage deposit refund.   The cost to repair any damage caused by the guest will be deducted from the damage deposit.  If the cost to repair damages exceeds the amount of the damage deposit the difference must be paid by the guest. If the property is returned in an inadequate state of order and cleanliness the property manager is authorized to deduct from the deposit the cost of cleaning necessary to return the property to its original condition.
 
Reservations
Reservations for apartments found on this site require a non refundable reservation deposit, please ask for a quote.
 
Important: Reservations are made for a specific time period. This time period must be respected. Reservations cannot be moved. For example: If you arrive to the apartment after the original check in date it was booked for, you must pay the rent from the initial arrival date booked. In the same manner, if you decide for any reason to leave the property before the original check out date it was booked for, you will not receive a refunded.

Cancellation Policy & Non Refundable Reservation Deposit
The non refundable reservation deposit is charged to your credit card between the time of booking and day of arrival and is non refundable.
Changing or cancelling your reservation or failing to show will result in a charge to your credit card for the entire amount of the non refundable reservation deposit. No refunds of the non refundable reservation deposit will be issued if the reservation is cancelled or changed.  All cancellations, including force majeure, are subject to our cancellation policy.
 
Extending the Rental Contract
If you desire to extend the rental contract of the apartment booked:
1. Contact us by email or phone to see if the property is available for the new time period requested.
2. If the property is available for the additional time period requested you will be sent an electronic invoice to pay the additional time period requested and sign the lengthened agreement of your stay.
 

Shortening the Rental Contract
If you should decide to shorten the length of your stay, previously made reservation deposit and rent payments will not be refunded, including the damage deposit. For this reason, we recommend that guests contract accommodations for the minimum length of time that they will be staying at the rented property and that they contract a longer rental period should they decide to lengthen their stay.  In the case that a guest who has a lease agreement for several months, in which the rent is paid month to month, decides to shorten the contracted rental period, the damage deposit will not be returned, but will be retained by the property manager as compensation for the incompletion of the rental contract.
 
Admission and Permanence in the Apartment
1. Guests must provide the names, ID numbers and ages of all persons who will occupy the property. The use of the property by the guest to provide lodging for more people than the maximum capacity stated in the lease agreement is basis for eviction and loss of the damage deposit.  Allowing persons to occupy the property not listed on the contract is ground for eviction and loss of the damage deposit.
2. The guests must respect the building’s rules in relation to the admission of pets, noises and other associated circumstances. The violation of this regulation is basis for eviction and loss of damage deposit.
3. The property manager reserves the right to make the final decision regarding the reception of guests in the property.
 
Pictures Published on this Site
All of the apartments presented on this website have been visited in person by a member of our staff, who decided to incorporate each property to this network and took photos, which are posted on this site. We count on a system of periodic updates of the published photos and ask each owner to inform us of all changes introduced in the apartment in order to update our pictures. This policy is maintained with the intention of guaranteeing the standards of quality and services we provide to our client.  However, we are not responsible for changes in the furnishing of each apartment that the property owners may decide to make on their own. For this reason, the photos shown on this site are intended to provide a basic idea of the general orientation of each individual property.
 
Fortuitous Events
Our primary function is reserving a specified apartment for a specified time period for a guest who requested it.

1. In the event of overbooking or unexpected damage caused to the property before the guest checks in, which prevents occupation of the apartment, we will inform the guest of the unexpected situation, offering two alternatives:
a) Relocation to another apartment available for the requested time period;
b) Refund the reservation deposit which was paid for the initial reservation.  
If guest decides on option a), we will make a good faith effort to find a similar alternative rental. If this is not possible, we will inform the guest about the different characteristics or different costs of the available option in order to allow the guest to decide which option is best for them.

2. In the event of unexpected damage caused to the property at check in or during the guest's stay which prevents them from occupying the apartment we guarantee the guest that all necessary action will be taken in order to solve the problem. The guest is committed to accept all actions taken by the management in order to create a resolution of the arisen problem. In case the problem is so serious that it cannot be solved and prevents the guest from occupying the apartment, we will offer the guest two alternatives:
a) Relocation in another apartment available for the needed time period;
b) Refund the paid rent equivalent to the remaining days of the contract.
If guest decides on option a), we will make a good faith effort to find a similar alternative rental. If this is not possible, we will inform the guest of the different characteristics or different costs of the available option in order to allow the guest to decide whether to relocate or cancel the remaining days of their rental contract. 
 

3. In no case will we accept claims or requests of relocation due to noise or disturbances coming from outside the limits of the reserved apartment. For example: noise from the street or any noise coming from outside the property, either buildings under construction or other, from common area spaces of the apartment building, from repairs or construction taking place in neighboring apartments or in the building, or any other noise or disturbance taking place outside the limit of the apartment that has been reserved.

4. In case of the occurrence of fortuitous events such as: cataclysms, floods, earthquakes, storms, natural disasters, attacks, acts of vandalisms, or other events that exceed the responsibility of the owners such as: electrical blackouts, telephone outages, internet service disruptions, gas or water cut offs arranged by the supply companies or any other events that exceed the responsibility of the property owner and that prevents the guest from occupying the apartment we will make all the necessary efforts to collaborate in the resolution of the arisen circumstance, but in such cases cannot guarantee the guest that they will not have additional expenses for example: additional rent, relocation costs or any other expense that may be incurred by the guest to solve the problem.  

Appliances

Renter assumes all risks when using and operating any household appliance including: washer, dryer, iron.  Renter is responsible for any damage to their personal property and to apartment property caused by the operation of any household appliance.  
 
Telephone
Some of the apartments offered on this site have one of the following land line telephone service:
a) Pre-paid line: This is a telephone service which functions solely with the use of pre-paid telephone cards which the guests should purchase in order to make any phone calls from the rented apartment. Even though the guest must pay for all outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
b) Control line: This is a telephone service that works with some pre-paid monthly credits paid for by the owner of the apartment. In this case, guests will probably have some credits to make local phone calls upon arrival. However, once those credits are finished, guests should purchase pre-paid telephone cards that correspond to the company which provides the telephone line. To make calls to cellular telephones or to make international calls, guests should purchase pre-paid telephone cards. Even though the guest must pay for his outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
 
Personal Property
Management and property owner are not responsible for:
a) renter’s lost or stolen personal property including money, jewelry, documents, computers, software or any other item of unusual value
b) any personal property left behind by the renter after checking out