Check in: 4:00PM - Check in is 4pm unless confirmed otherwise and in advance. 

Your check in time will be sent to you in writing on your Apartment Rental Agreement.

Check out: 10.00AM - Check out is 10am.  If guest wishes to guarantee the availability of the property for a later check out an additional paid night is required.  Important: The property manager will meet you at the apartment on the scheduled check out day to pick up the keys and return the damage deposit.  NOTE - your check out may take up to 1 hour, see Fortuitous Events #5.  

Service Fee
This site charges a service fee US$45 for all reservations.  The service fee is non refundable.  Changing an existing reservation will also incur another service fee US$45.  The service fee will not be refunded if the reservation is cancelled, changed or if the customer no shows.   All cancellations, including force majeure, are subject to our cancellation policy.
 
Damage Deposit
The damage deposit varies according to the length of stay and is quoted on your Apartment Rental Agreement.  The damage deposit will be returned in full in cash US$ upon completion of the rental contract on the designated check out date.  The apt. must also be returned clean as received at check in with no damage to property or contents to receive a full damage deposit refund.   The cost to repair any damage caused by the guest will be deducted from the damage deposit.  If the cost to repair damages exceeds the amount of the damage deposit the difference must be paid by the guest. If the property is returned in an inadequate state of order and cleanliness the property manager is authorized to deduct from the deposit the cost of cleaning necessary to return the property to its original condition. 
 
Rental Contract: Reservations are made for a specific time period. This time period must be respected. Reservations cannot be moved. For example: If you arrive to the apartment after the original check in date it was booked for, you must pay the rent from the initial arrival date booked. In the same manner, if you decide for any reason to leave the property before the original check out date it was booked for, you will not receive a refund.

Cancellation Policy & Non Refundable Reservation Deposit
The non refundable reservation deposit is charged to your credit card between the time of booking and day of arrival and is non refundable.
Changing or cancelling your reservation or failing to show will result in a charge to your credit card for the entire amount of the non refundable reservation deposit. No refunds of the non refundable reservation deposit will be issued if the reservation is cancelled or changed.  All cancellations, including force majeure, are subject to our cancellation policy.
 
Extending the Rental Contract
If you desire to extend the rental contract of the apartment booked:
1. Contact us by email or phone to see if the property is available for the new time period requested.
2. If the property is available for the additional time period requested you will be sent an electronic invoice to pay the additional time period requested and sign the lengthened agreement of your stay.
 

Shortening the Rental Contract
If you should decide to shorten the length of your stay, previously made reservation deposit and rent payments will not be refunded, including the damage deposit. For this reason, we recommend that guests contract accommodations for the minimum length of time that they will be staying at the rented property and that they contract a longer rental period should they decide to lengthen their stay.  In the case that a guest who has a lease agreement for several months, in which the rent is paid month to month, decides to shorten the contracted rental period, the damage deposit will not be returned, but will be retained by the property manager as compensation for the incompletion of the rental contract.
 
Admission and Permanence in the Apartment
1. Guests must provide the names, ID numbers and ages of all persons who will occupy the property. The use of the property by the guest to provide lodging for more people than the maximum capacity stated in the lease agreement is basis for eviction and loss of the damage deposit.  Allowing persons to occupy the property not listed on the contract is ground for eviction and loss of the damage deposit.
2. The guests must respect the building’s rules in relation to the admission of pets, noises and all other rules established by the resident owners of the apartment building. The violation of the apartment building rules is basis for eviction and loss of damage deposit.
3. The property manager reserves the right to make the final decision regarding the reception of guests in the property.
 
Pictures Published on this Site
All of the apartments presented on this website have been visited in person by us, and the photos posted on this site have been taken by our photographer. However, we are not responsible for changes in the furnishing of each apartment that the property owners may decide to make on their own. All photos are current and are provided in order to give a general representation of the actual property.

Check out Procedures

Your check out is scheduled for a specific date and time as stated on your Apartment Rental Agreement.  Any change to your designated check out time may be subject to a fee according to Terms & Conditions.

Check out after 10am is subject to availability and has a cost of 1 night’s rent.  Please contact us if you would like to schedule a paid late check out.  If your delayed departure from your scheduled check out time interferes with our ability to have the apartment ready for incoming guests your damage deposit will be affected.  

Keys - Please return all keys received at check in. If any keys are lost or not returned the locks to the apartment will have to be changed and you will be charged accordingly. Cost: US$200

Cleaning – Please return the apartment in the same condition it was received. Please dust furniture, sweep floors, clean the bathroom(s) and kitchen including all cookware, plates and glasses.

Trash – Dispose of all trash before vacating the property. Please remove and dispose of all food from the fridge / freezer and cupboards. (It is acceptable to leave unopened  non-perishable products such as salt, pepper, sugar, etc.).

Laundry – Please leave all bed linens and towels at the apartment at the end of your stay. We will arrange to launder these items. Please leave dirty towels on the bathroom floor and clean towels folded on the bed.  Note – makeup stained towels will be charged as follows: Hand towel – each US$15, Bath towel – each US$30.

We reserve the right to deduct from the damage deposit any cleaning costs if the apartment is not returned in the same condition it was received, and if the above guidelines are not followed. Cleaning service US$10 an hour

Pre-check out Cleaning Service - If you would like us to clean the apartment for you prior to check out, please contact us.  You will be provided with a quote for the cost of this service.  Pre-check out cleaning service does not include cleaning supplies or laundry.

Fortuitous Events
Our primary function is reserving a specified apartment for a specified time period for a guest who requested it.

1. In the event of overbooking or unexpected damage caused to the property before the guest checks in, which prevents occupation of the apartment, we will inform the guest of the unexpected situation, offering two alternatives:
a) Relocation to another apartment available for the requested time period;
b) Refund the reservation deposit which was paid for the initial reservation.  
If guest decides on option a), we will make a good faith effort to find a similar alternative rental. If this is not possible, we will inform the guest about the different characteristics or additional costs of the available option.

2. In the event of unexpected damage caused to the property at check in or during the guest's stay which prevents them from occupying the apartment we guarantee the guest that all necessary action will be taken in order to solve the problem. The guest is committed to accept all actions taken by the management in order to create a resolution of the arisen problem. In case the problem is so serious that it cannot be solved and prevents the guest from occupying the apartment, we will offer the guest two alternatives:
a) Relocation in another apartment on this website, subject to availability;
b) Refund the paid rent equivalent to the remaining days of the contract.
If guest decides on option a) we will inform the guest of the different characteristics or different costs of the available option in order to allow the guest to decide whether to relocate or cancel the remaining days of their rental contract. 
 

3. In no case will we accept claims or requests of relocation due to noise or disturbances coming from outside the limits of the reserved apartment. For example: noise from the street or any noise coming from outside the property, either buildings under construction or other, from common area spaces of the apartment building, from repairs or construction taking place in neighboring apartments or in the building, or any other noise or disturbance taking place outside the limit of the apartment that has been reserved.

4. In case of the occurrence of fortuitous events such as: cataclysms, floods, earthquakes, volcanoes, storms, natural disasters, attacks, riots, acts of vandalism, or any other events that exceed the responsibility of the apartment owner, rental agency or property manager such as: electrical blackouts, telephone outages, internet service disruptions, gas or water disruptions, building elevator malfunction or any other any other similar event, all necessary efforts to collaborate in the resolution of the arisen circumstance will be taken, but in all cases any deposits or rent paid will not be refunded and the guest is responsible for any additional expenses for example: additional rent, relocation costs or any other expense that may be incurred by the guest due to fortuitous events.   

5. We are not responsible for any part of the renter's transportation before, during or after the rental contract.  All transportation costs are the responsibility of the renter and the renter cannot make any claims for transportation costs due to any delayed, cancelled or missed: flights, buses, trains, ferries or any other means of transportation.

Appliances

Renter assumes all risks when using and operating any household appliance including: washer, dryer, iron.  Renter is responsible for any damage to their personal property and to apartment property caused by the operation of any household appliance.  Management or property owner are not responsible for the replacement of: burnt out light bulbs, damaged towels or damaged bed linens 7 days after the guest checks in.
 
Telephone
Some of the apartments offered on this site have one of the following land line telephone service:
a) Pre-paid line: This is a telephone service which functions solely with the use of pre-paid telephone cards which the guests should purchase in order to make any phone calls from the rented apartment. Even though the guest must pay for all outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
b) Control line: This is a telephone service that works with some pre-paid monthly credits paid for by the owner of the apartment. In this case, guests will probably have some credits to make local phone calls upon arrival. However, once those credits are finished, guests should purchase pre-paid telephone cards that correspond to the company which provides the telephone line. To make calls to cellular telephones or to make international calls, guests should purchase pre-paid telephone cards. Even though the guest must pay for his outgoing calls, this service permits guests to receive any type of telephone call at the rented property.
 
Personal Property
Management and property owner are not responsible for:
a) renter’s lost or stolen personal property including money, jewelry, documents, computers, software or any other item of unusual value
b) any personal property left behind by the renter after checking out

Parties

Parties are not permitted at any time.  If a complaint about a party is received from any neighbor, building superintendant or the building management the entire damage deposit will be forfeited and may also result in eviction.